Baskin-Robbins at 2389 Michael Drive, Newbury Park, Thousand Oaks, California.

I hate to bash on a place when I have decent experiences in the past but my experience this last time was very poor. The ice cream was fine but I was trying to use gift cards and their system would not accept them. Normally this is not a problem, but this was not brought to my attention until the ice cream was made and I was paying. Conveniently a sign was put up after they let me know. Also the employees seemed incompetent as to what to do with regards to customer satisfaction offering simply a half-hearted sorry and making no attempt to provide me anything complimentary to make up for their lapse in not letting me know. Breakdowns in technology are acceptable but not breakdowns in service. Recommend visiting another place before coming here.

Super nice and helpful employees! Classic ice cream noms. Can't go wrong!